Service - Telcave | Managed IT Service Provider

SERVICES

Telcave as a Managed Service Provider provides the following services to keep your IT environment to deliver the max.

Remote monitoring & management (RMM)

Remotely monitor and manage various IT assets, including servers, workstations, mobile devices, network devices, and applications. They provide a centralized dashboard that enables IT service providers to view all the endpoints under their management, monitor their status, and receive alerts when issues arise.

Network security & risk mitigation

Securing a computer network from unauthorized access, misuse, modification, or denial of service attacks. Network security is essential for protecting sensitive information and ensuring network resources' confidentiality, integrity, and availability. Risk mitigation, on the other hand, refers to the process of identifying, assessing, and reducing risks to an acceptable level.

security Incident & event management (SIEM)

Software solution that provides real-time analysis of security alerts generated by servers, networks, security hardware, and related applications. It helps organizations identify and respond to security incidents and events by providing a centralized view of security-related activities across the entire IT infrastructure.

Endpoint detection & response (EDR)

Focuses on detecting, investigating, and mitigating advanced threats at the endpoint level. It provides real-time visibility into endpoint activity and enables security teams to detect and respond to threats that may bypass traditional security measures such as firewalls and antivirus software.

Scheduling and implementation of software or system patches & updates

A critical part of maintaining the security and functionality of IT systems. Patches and updates are released by software vendors and system manufacturers to address security vulnerabilities, fix bugs, and improve performance. Failure to apply these patches and updates in a timely manner can leave systems vulnerable to cyberattacks and other security threats.

Management of installations & upgrades

Process in the IT operations of organizations. It involves planning, testing, deploying, and verifying new software, hardware, or system components to ensure that they are installed and configured correctly and are compatible with existing infrastructure.

Data storage & backup solutions

Data storage and backup solutions are critical components of IT infrastructure for organizations. These solutions help organizations store, access, and back up their data, ensuring that it is available when needed and can be recovered in case of data loss or corruption.

Connectivity

In today's interconnected world, connectivity is a critical component of IT infrastructure for organizations. Find out the connectivity solutions like LAN, WAN, Wireless Connectivity, Cloud Connectivity, IoT & Unified Communications

Performance monitoring & reporting

critical components of IT operations for organizations. These activities involve monitoring the performance of hardware, software, and network components to identify issues and ensure that systems are operating at peak efficiency.

Remote and On-Site Help desk/Technical support

Remote and on-site help desk and technical support are critical components of IT operations for organizations. These services help users troubleshoot and resolve technical issues with hardware, software, and network components.

Hardware & Software

Fundamental components of IT infrastructure for organizations. Hardware refers to the physical components of a computer system, such as the central processing unit (CPU), memory, storage, and input/output devices such as keyboards, mice, and displays. Software refers to the programs and applications that run on the hardware, such as operating systems, productivity software, and custom business applications

Unified communications

Refers to the integration of various communication technologies into a single platform or solution that provides a seamless user experience across multiple devices and channels. UC solutions typically include a combination of voice, video, messaging, and collaboration tools, such as instant messaging, presence, audio and video conferencing, and file sharing.

Virtualization

virtualization technologies enable organizations to run multiple operating systems and applications on a single physical server, thereby optimizing hardware utilization, improving scalability, and simplifying management. VMware and Hyper-V are popular virtualization platforms that allow for creating and managing virtual machines (VMs). platforms offer virtualization capabilities, they differ in terms of their features and management tools.